Innovation in maintenance service contracts
During this process of modernization, Shell Amsterdam/KSLA, one of our biggest clients, asked us to help develop a plan with which overhead cost on maintenance could be minimized. In three years' time, Smals B.V. created a new contract formula, a lump sum maintenance contract, with which Shell effectively managed the cost for corrective and preventive maintenance for a period of five years. Shell was so pleased with this innovation that they decided to outsource part of their total maintenance to one main contractor in a lump sum contract.